Refund and Cancellation Policy
Last updated: July 21, 2026
1. E-Commerce Mechanism and Merchant of Record
The purchase of Tindari commercial licenses operates through recurring advance subscription charges (monthly or annual). The financial transaction, collection of local currencies, cross-border invoicing and settlement of applicable regional taxes are managed entirely by the international entity Paddle (Paddle.com Market Limited), which legally acts as the Merchant of Record and authorized commercial distributor of Tindari Inc.'s software. Transactions are additionally governed by Paddle's standard banking terms.
2. Full 14-Day Satisfaction Guarantee
Full 14-day satisfaction guarantee: Tindari Inc. grants an absolute protection window of fourteen (14) consecutive days counted from the date of the first purchase and initial payment of the software plan.
If during this 14-day period the Client concludes in good faith that Tindari's logical features do not meet the operational needs of their premises, they will have the unconditional right to request the termination of the subscription and a 100% refund of the money paid, by formally notifying the request to billing@tindari.com from the account's administrator email. The processing of the money will be executed to the original payment method through the Paddle gateway.
3. Non-Refundability Rule for Ongoing Cycles and Consumables
Once the legal term of the initial 14-day guarantee has expired, the following corporate financial protection guidelines will apply strictly:
- Amounts charged automatically for periodic monthly or annual renewals already accrued and initiated will not be subject to return, reimbursement or refund under any circumstances, it being the exclusive responsibility of the Client to cancel the renewal before the start of the subsequent billing cycle.
- Payments intended for the top-up of technical consumables or volume modular add-ons (such as prepaid bundles of bulk messages using the official WhatsApp API, allocation of Artificial Intelligence credits/tokens for data processing or additional multimedia storage gigabytes) are completely non-refundable from the moment of purchase, because Tindari Inc. must immediately provision and pay for such resources to its international cloud infrastructure providers.
4. Cancellation Autonomy and Absence of Lock-in Clauses
The Client has the absolute right to cancel their software plan at any time they deem appropriate, autonomously from their financial administration module or by formally requesting it by email, without being subject to exit fees, commercial penalties or abusive minimum-term clauses. Upon confirmation of the cancellation, the renewal of the next period will stop immediately, but the Client will retain full access to the platform and their data until the last day of the monthly or annual cycle they had already paid in advance.